Why is cPanel marking incoming emails as spam and how can this issue be resolved to ensure that important emails are not being wrongly flagged as spam?
Note : SpamAssassin is already disabled from WHM
Header part
X-Spam-Status: Yes, score=5.1
X-Spam-Score: 51
X-Spam-Bar: +++++
X-Spam-Report: Spam detection software, running on the system "cpanelhostname",
has identified this incoming email as possible spam. The original
message has been attached to this so you can view it or label
similar future email. If you have any questions, see
root\@localhost for details.
Content preview: Dear Mr. Wong, Ihr Problem wurde vom Servicedesk unter
der Ticket-Nr.: 017349414 ([Stern-Wywiol Gruppe] Betreff: SMAP user hmohamed@stern
[...]) bearbeitet. Der letzte Eintrag des Servicedesk-Mitarbeiters lautete:
"> > - positive reply received > - ticket closed > > "
Content analysis details: (5.1 points, 5.0 required)
pts rule name description
---- ---------------------- --------------------------------------------------
0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was
blocked. See
http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block
for more information.
[URIs: conform.de]
0.9 SPF_FAIL SPF: sender does not match SPF record (fail)
[SPF failed: Please see http://www.openspf.org/Why?s=mfrom;id=cts%40conform.de;ip=103.1.13.231;r=cpanelhostname
0.0 SPF_HELO_NONE SPF: HELO does not publish an SPF Record
1.7 RAZOR2_CHECK Listed in Razor2 (http://razor.sf.net/)
2.4 RAZOR2_CF_RANGE_51_100 Razor2 gives confidence level above 50%
[cf: 100]
0.0 FSL_BULK_SIG Bulk signature with no Unsubscribe
X-Spam-Flag: YES