R1soft backup not working

Question

Encountering the following error during the execution of the r1soft backup:

"Request was rejected by the agent as it is currently engaged in another operation."

Could anyone provide guidance on this matter?

Answer 1

1. Verify the active hotcopy on the client-server by employing the hcp -l command. 
    
2. Halt the cdp agent with the command /etc/init.d/cdp-agent stop. 
    
3. Eliminate the active hotcopy using hcp -r /dev/(device name). 
    
4. Subsequently, initiate the cdp agent and initiate the backup process. 
    
5. If the issue persists, consider rebooting the server with confirmation from the client.